Refund Policy

QL Academy - Refund Policy

Last Updated:04/02/2024

Welcome to QL Academy Limited. This Refund Policy pertains to our online courses and outlines the guidelines and procedures for refunds.

1. Refund Eligibility

1.1 Course Cancellation by QL Academy: If QL Academy cancels an online course, participants are entitled to a full refund. Alternatively, participants may choose to transfer their enrollment to another session.

1.2 Cancellation by Participant: Participants may request a refund if they cancel their enrollment within a specified timeframe. Refund amounts will be subject to administrative fees.

2. Refund Process

2.1 Request Submission: Participants must submit a refund request through the designated channel specified by QL Academy. This may include contacting our customer support or using an online form.

2.2 Refund Processing Time: Refunds will be processed within a reasonable timeframe after the approval of the refund request. The exact processing time may vary depending on the payment method and financial institution.

3. Non-Refundable Items

3.1 Late Cancellation: Refunds will not be provided for cancellations made after the specified deadline.

3.2 Access to Course Materials: Once participants have gained access to online course materials, the course fee becomes non-refundable. Participants are encouraged to carefully review course details before accessing materials.

4. Payment Disputes

4.1 Dispute Resolution: Participants are encouraged to contact QL Academy's customer support to resolve any payment-related issues before initiating disputes with financial institutions.

4.2 Resolution of Disputes: QL Academy will make reasonable efforts to resolve payment disputes in a fair and timely manner.

5. Contact Information

For any inquiries or concerns regarding the Refund Policy, please contact:

QL Academy

info@qlacademy-sa.com

6. Changes to the Refund Policy

6.1 Updates: QL Academy Limited reserves the right to update or modify this Refund Policy at any time. Participants will be notified of any changes, and continued use of our services implies acceptance of the modified policy.

Thank you for your understanding and trust in QL Academy.

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Customize this policy according to the specific practices and legal obligations of QL Academy. If needed, seek legal advice to ensure compliance with applicable