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ISO/IEC 20000-1:2018

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ISO/IEC 20000-1:2018 Information technology Service Management​ Exemplar Global Certified ​

$267

02:00:00.000000 Hours

Last updated Thu, 07-Mar-2024

3 Lessons 02:00:00.000000 Hours English
ISO/IEC 20000-1:2018 Information technology Service Management​ Exemplar Global Certified ​
Outcomes:
  • Describe an SMS (Service Management System).
  • Explain why an SMS is important and its benefits.​
  • Explain the background of ISO/IEC 20000-1 and its intended outcome.​
  • Recall the terms and definitions used.​
  • Define the key concepts and structure of ISO/IEC 20000-1.​
  • Identify the main requirements of ISO/IEC 20000-1.​
  • Understand the roles and responsibilities of the auditor.​
  • Understand the types of risks and opportunities associated with auditing.​
  • Prepare and present effective Audit reports.​
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