Course description

Describe an SMS (Service Management System).​

Explain why an SMS is important and its benefits.​

Explain the background of ISO/IEC 20000-1 and its intended outcome.​

Recall the terms and definitions used.​

Define the key concepts and structure of ISO/IEC 20000-1.​

Identify the main requirements of ISO/IEC 20000-1.​

Understand the roles and responsibilities of the auditor.​

Understand the types of risks and opportunities associated with auditing.​

Prepare and present effective Audit reports.

What will i learn?

• Describe an SMS (Service Management System).
• Explain why an SMS is important and its benefits.​
• Explain the background of ISO/IEC 20000-1 and its intended outcome.​
• Recall the terms and definitions used.​
• Define the key concepts and structure of ISO/IEC 20000-1.​
• Identify the main requirements of ISO/IEC 20000-1.​
• Understand the roles and responsibilities of the auditor.​
• Understand the types of risks and opportunities associated with auditing.​
• Prepare and present effective Audit reports.​