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ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018

$267

ISO/IEC 20000-1:2018 Information technology Service Management​ Exemplar Global Certified ​

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Has discount
Expiry period Lifetime
Made in English
Last updated at Thu Mar 2024
Level
Advanced
Total lectures 2
Total quizzes 1
Total duration 02:00:00.000000 Hours
Total enrolment 2
Number of reviews 0
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Short description ISO/IEC 20000-1:2018 Information technology Service Management​ Exemplar Global Certified ​
Outcomes
  • Describe an SMS (Service Management System).
  • Explain why an SMS is important and its benefits.​
  • Explain the background of ISO/IEC 20000-1 and its intended outcome.​
  • Recall the terms and definitions used.​
  • Define the key concepts and structure of ISO/IEC 20000-1.​
  • Identify the main requirements of ISO/IEC 20000-1.​
  • Understand the roles and responsibilities of the auditor.​
  • Understand the types of risks and opportunities associated with auditing.​
  • Prepare and present effective Audit reports.​
Requirements

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